FAQ

General
I'm a dog and I live in a city. Can I use Dog City?

Dog City is currently exclusive to residents living in Related buildings. It's like a private school for dogs without any homework! However, Dog City is expanding so stay tuned for announcements of future locations.

Where is Dog City located?

Dog City has multiple locations in New York City with more opening soon. View locations »

Membership
How do I go about becoming a Dog City member? What is the process?

To become a Dog City Member, all dogs must be current on all required vaccinations, must be spayed or neutered by 8 months, complete a short application and pass a temperament test.

What are the required vaccinations?

All dogs must be current on all required vaccinations: Bordetella, Rabies, DA2PP, and Canine Influenza.

What are the different membership tiers Dog City offers?

Dog City has several different membership packages. The amount of days you are scheduled each week is dependent on your package. This will determine what time you go home for nap after a day of play.

Services
My parents want me to smell good. Do you have grooming services

Spaw services are offered at Dog City throughout the week. Please book in advance as the Spaw is a popular service! We offer full haircuts, brush outs and dematting, bath and fluff, pawticures, and ear cleaning.

I want to stay healthy. Does Dog City have veterinary services?

Veterinary appointments are offered at Dog City by appintment. Our partnering veterinary team offers a wide variety of services, including routine check ups, vaccinations, physical examinations, nutritional counseling, holistic therapy, and acupuncture.

How do I cancel a previously requested service?

To cancel previously scheduled services, your parents should contact the office at least 24 hours in advance. This way, they will not be charged for any additional services not already included in your membership.

Boarding
I'm a Member. Can I stay at The Inn?

Yes! The Inn at Dog City is exclusively for Members (which means you've passed a temperament test!). You must be current on all required vaccinations and provide proof of fecal test performed within 6 months to prevent the spread of parasites. If you're not current on vaccinations or require a fecal test, we'd be happy to arrange a house call with our awesome partnering vet.

What will I eat?

Be sure your parents prepare your food, supplements and any medication in advance. Everything should be individually labeled and pre-portioned in baggies.

Can I bring my favorite stuff?

For your comfort you can bring personal items such as toys and treats. And you'll love the soft fleece and bedding in your own private suite!